bdjai's Privacy Policy

1 Introduction & Scope

bdjai is a secure and reliable online gaming and betting platform. This Privacy Policy ("Policy") describes in detail how your personal information is collected, used, stored, and protected when you use the bdjai website and related services.

By using the bdjai website or mobile platform, you are considered to have fully read, understood, and agreed to the terms of this Policy. This Policy is an integral part of bdjai's terms and conditions.

This Policy applies to all users located in Bangladesh. If you do not agree with any term of this Policy, please do not use our services and contact our support team for any questions.

2 What Information We Collect

bdjai collects the following types of information. We collect only the information that is necessary to provide our services, ensure security, and meet legal obligations.

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Username and password (stored in encrypted form)
• Permanent address and current address

2.2 Contact Information

• Mobile number (linked to a payment method)
• Email address

2.3 Financial Information

• bKash, Nagad, Rocket, Upay account numbers (for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction amounts and dates

2.4 Technical Information

• IP address and device information
• Browser type and version
• Operating system information
• Login time and session details
• Browsing behavior and preference data on the website

3 How We Collect Information

bdjai collects your information through various methods. In each method we ensure that the collection process is fully transparent and secure.

• Account Registration: When you create an account on bdjai, the information you provide is collected directly.
• Identity Verification Process: Required documents are collected during identity verification to maintain the platform's security and legal standards.
• Payment Processing: Financial information is automatically recorded when you make a deposit or withdrawal.
• Live Chat & Email Support: Information you provide when contacting the support team is stored.
• Cookies & Automated Technologies: Technical information is collected through cookies and similar technologies while you use the website.

4 How Your Information Is Used

bdjai uses your information only for lawful and specific purposes. We never use your information for unnecessary or unauthorized purposes.

4.1 Service Delivery & Operations

• Creating, managing, and securing accounts
• Processing and verifying financial transactions
• Maintaining gaming history and bonus records
• Providing customer support and resolving issues

4.2 Security & Fraud Prevention

• Preventing unauthorized access to accounts
• Detecting and preventing fraudulent activity
• Following Anti-Money Laundering (AML) procedures
• Maintaining the overall security of the platform

4.3 Service Improvement & Personalization

• Customizing services according to your preferences
• Improving platform performance and user experience
• Suggesting relevant games and offers

4.4 Communication

• Sending important account-related notifications
• Confirming payments and providing transaction status updates
• Sending security alerts
• Sending promotional information with your consent

5 Data Retention & Security

bdjai uses industry-standard security measures to keep your personal information protected. Our security infrastructure provides data protection at the following levels.

5.1 Technical Security Measures

• SSL/TLS Encryption: All data transfers are secured through SSL encryption.
• Data Encryption: Stored sensitive information (passwords, payment details) is kept in encrypted form.
• Firewall Protection: Our servers are protected by an advanced firewall system.
• Two-Factor Authentication: Additional verification is required for suspicious login attempts.

5.2 Data Retention Period

Your information is retained for the entire duration of your active account and, after account closure, for as long as required by legal and regulatory obligations. Records of financial transactions may need to be retained for a particularly extended period.

5.3 Internal Access Controls

Your personal information can only be accessed by authorized staff members for whom that information is essential to their role. All our staff are bound by strict confidentiality agreements.

6 Sharing Information with Third Parties

bdjai does not sell your personal information. We share information with third parties only in the following limited circumstances.

6.1 Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete financial transactions. The information shared is used solely for processing those transactions.

6.2 Technology & Service Providers

The minimum necessary information may be shared with trusted technology partners for server hosting, security analysis, and service improvement. All such partners are required to comply with our strict privacy standards.

6.3 Legal Obligations

We may be required to disclose information in response to a court order, legal process, or applicable law. Any such disclosure is always made within a legal framework and limited to the minimum necessary amount.

6.4 Fraud Prevention

Information may be shared with relevant authorities to protect account security, prevent fraudulent activity, and support Anti-Money Laundering (AML) investigations.

7 Cookies & Tracking Technologies

The bdjai website uses cookies and similar technologies that improve your browsing experience and help enhance the quality of our services.

7.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the website. Used for login sessions, security verification, and payment processing. Disabling these cookies will prevent the website from working properly.
• Functional Cookies: Remember your preferences and language settings. Personalize your experience on return visits.
• Analytical Cookies: Used to understand which parts of the website are used most. This information is analyzed in aggregate and cannot be linked to any individual.

7.2 Cookie Controls

You can control or disable cookies by changing your browser settings. Please note, however, that disabling essential cookies will prevent you from using many important bdjai services.

8 Your Rights & Choices

If you have an account on bdjai, you have a number of rights regarding your personal information.

8.1 Right of Access

You may contact us at any time to request details of the personal information we hold about you. We will provide you with that information within a reasonable timeframe.

8.2 Right to Correction

If there is any inaccuracy or incompleteness in your stored information, you may request that it be corrected. Most information can also be updated directly from your account profile.

8.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages from bdjai, you may notify our support team at any time. However, it is not possible to stop sending important account-related notifications (transaction confirmations, security alerts).

8.4 Right to Close Your Account

You may request to close your bdjai account at any time. Even after account closure, some information will be retained for a set period due to legal and financial obligations.

9 Protection of Minors

bdjai is intended for people aged 21 and over only. We do not knowingly collect information from any minor or allow them to operate an account.

Age is verified at the time of account registration. If we learn that a minor has created an account, that account will be closed immediately and all collected information will be deleted. If you believe a minor is using our platform, please notify our support team immediately.

10 Changes to This Policy

bdjai may update this Privacy Policy from time to time. Changes may be due to technical updates, the addition of new services, or legal requirements.

For any significant changes, we will notify you by email or through a notification on the platform. Continued use of the website after changes are made will be considered acceptance of the updated policy.

The "Last Updated" date at the top of this page always indicates the time of the most recent change. We recommend that you review this policy regularly.

11 Contact

If you have any questions, concerns, or objections about this Privacy Policy, our dedicated support team is always ready to help. Use any of the following channels to get in touch with us.

Our support team can help in both Bengali and English and is active 24/7.